Terms & Conditions
Please read this carefully. By using or submitting an order (and any subsequent orders) on this web site you are agreeing to the terms that appear below.
We know that Terms & Conditions can be confusing, so if you are unsure about anything then please do not hesitate to get in touch with us via the details given in the “Contact” section of our website.
You agree to purchase services and goods from Teleporthole Games Ltd subject to these Terms and Conditions which will apply to all transactions using teleporthole.com
You must be 18 years or over and to participate in the Teleporthole Games Ltd online order service.
Your email address is essential in order for us to be able to supply you with important information such as Order Confirmations, and changes to the service. By registering with teleporthole.com, you accept that your email address may be used to supply you with such information.
You will not automatically receive email marketing communications from Teleporthole Games Ltd by creating an account or making a purchase through our site. You can choose the option to receive email marketing communications from Teleporthole Games Ltd, and you have the option to opt-out of these communications at any time.
1 PURCHASE CONTRACT
1.1 This web site is operated by Teleporthole Games Ltd (“we”, “us”, “our”, “Teleporthole”, "Teleporthole Games", “teleporthole.com” or “Teleporthole Games Ltd”). By using the teleporthole.com website you are bound by these terms and conditions. All use and purchases made on this web site are governed by these Terms and Conditions at any time although the Terms and Conditions governing any given use or purchase will be those in effect at the date of your order or specific use. If you use or order goods after we have published any changes you will be bound by those changes. Accordingly, you should check prior to each or use order to ensure that you understand the precise terms and conditions applicable to your site visit or purchase. To assist you in determining whether the Terms and Conditions have changed since your most recent order we will display the date and time when these Terms and Conditions were most recently updated.
1.2 We will confirm acceptance of your order. This will occur either by message on the website immediately after you have confirmed your order, or by us sending an e-mail to the e-mail address you have provided to us. We may do both, in which case the acceptance will occur on whichever arrives sooner of the web message and the e-mail. At this point the purchase contract will be made and we will supply the goods to you in accordance with your order and these Terms and Conditions.
1.4 You must be 18 years old or over in order to participate in our service.
2 PRICE & DELIVERY CHARGES
2.1 The price of the goods will be as quoted on the web site at the time you confirm your order subject only to any inadvertent technical error for which we will not be liable. If you subsequently amend your order to add items, the prices charged will be those applicable to the new item(s) at the time that the amended order is confirmed. Please note that as promotions are offered for a limited period of time subsequent amendments to your order may mean that certain promotions are no longer being offered.
2.2 Where applicable, prices may include Value Added Tax.
2.3 Each order you make may include a charge for delivery. If your delivery is subject to a delivery charge, it will be shown to you as a separate charge on the delivery confirmation page before you confirm your order. Any delivery charge added to your order will be dependant upon, amongst other things, the value of your order, the date and time of your delivery, your delivery address, and the total weight of your order/consignment. Charges may vary from week to week.
2.4 If your order weighs more than 2kg then we reserve the right to contact you with a bespoke delivery charge.
2.5 If your Delivery Address (may otherwise be referred to as Shipping Address) is in a remote or offshore part of the UK, or the Channel Islands, we reserve the right to contact you with a bespoke delivery charge.
2.6 We endeavour to dispatch all orders within two working days. Orders placed on a Bank Holiday will be subject to additional lead times as no Teleporthole Games orders can be dispatched on Bank Holidays. These terms apply to all delivery services including next day services - we strongly urge all customers to carefully consult our delivery information page prior to placing an order - we cannot be held responsible for any inconvenience or disappointment caused by failure to read and understand these terms.
2.7 With regard to point 2.6. - dispatch and delivery timescales indicated on our website and at checkout are guidelines, and there may be scenarios where these timescales cannot be guaranteed due to dispatch/delivery delays, errors or damage in transit, parcels lost in transit and numerous other reasons. Teleporthole Games Ltd cannot be held liable for any delays that may occur during transit.
2.8 Orders placed in currencies other than GBP may be subject to additional charges, such as conversion fees and price "rounding".
3 METHODS OF PAYMENT
3.1 Payment may be made by debit or credit card, or Google or Apple Pay. On occasion we may issue vouchers or “money off” coupons which will be accepted towards payment of an order. You cannot pay for your order by cash or cheque.
3.2 The debit, credit and charge cards accepted by us are those listed on the web site on the date on which your order is placed.
3.3 Authority for payment will be requested from your card issuer at the time of your order. We ‘debit’ your card with the full price of your order at the time your order is placed. We reserve the right to terminate our agreement with you if we are refused authority for payment or reasonably believe that payment will be refused at any stage.
3.4 You agree to compensate us in full against all reasonable costs expenses and outgoings incurred by us in obtaining payments from you in the event a failed payment occurs. This will include an administration charge of not less than £10. We may at any time after a failed payment has occurred ask a debt collection agency to collect payment from you.
4.1 Delivery will be made to the address specified by you during the order process on the website. You have the ability to change this address with each order through the website, and you must do so if you move home so that we can deliver to the correct address. We reserve the right to restrict deliveries in certain areas, and this includes the right to eliminate certain areas from our delivery schedule altogether.
4.2 Products are subject to availability and prevailing market conditions. We may limit the quantities of goods (particularly goods on special offer) supplied to any one customer if in our opinion the quantity ordered jeopardises availability for other customers, or is perceived by Teleporthole Games Ltd to pose a potential risk to the integrity of our brand.
4.3 We will always try to supply you with the full quantity that you have ordered. If you are not satisfied with the quantity you have received we will arrange with you for goods to be returned to us (please note that the goods must not be used and must be in good condition). In the event that the goods delivered to you are incomplete or include incorrect goods, you must notify us promptly. You are entitled to return, or have refunded the value (at the time of purchase) of any incorrect goods or goods which you have not received. In any event, subject to clause 7.1 below, our liability will be limited to the price of the goods not delivered or incorrectly delivered and the cost of delivery.
4.4 It is your responsibility to ensure that an appropriate person is available at the delivery address on the delivery day to receive the goods, or special instructions are provided to us to deliver the goods elsewhere (i.e. a neighbour or “safe” place). If no one is at the address when the delivery is attempted the goods will be retained by our courier partner, or delivered to a neighbour or “safe” place as per your instructions. We will leave notification of delivery and you will have the option to rearrange delivery.
4.5 Please note adverse weather conditions or other events outside of our reasonable control may result in the occasional late or cancelled delivery. If that is the case we will endeavour to contact you as soon as we are able to in order to reschedule your delivery time and date. In any event, subject to clause 7.1 below, our liability to you will be limited to the price of goods not delivered and the cost of delivery.
4.6 We will ordinarily only make deliveries when an appropriate person is able to receive the delivery. In the event that you instruct us to leave a delivery unattended at your address we expressly disclaim all liability which may arise by virtue of the delivery being left unattended for a period of time. This includes but is not limited to theft, tampering, contamination and the result of any change in temperature.
4.7 If you select a "no signature required" option for delivery, it is your responsibility to tell us about any special delivery instructions using the form at checkout, as these services allow the courier to leave your parcel in a "safe place". If no special instructions are provided it will be down to the courier's discretion as to where to leave the parcel. In this event, Teleporthole Games Ltd accepts no responsibility for any goods that are left in a "safe" location.
4.8 It is your responsibility to ensure the delivery address entered on your order is accurate, and that you are able to receive the order at the given address. If your address is entered incorrectly you must notify us as soon as possible of any changes. We are unable to alter or change delivery addresses once a parcel has been dispatched. We cannot accept any responsibility for an order being delivered to an address that has been entered incorrectly. We are unable to re-send or refund orders that have been delivered to an incorrectly entered address.
5 DEFECTIVE GOODS
5.1 We guarantee the quality of our goods. You must inspect the goods and notify us promptly in writing (via the website 'Contact' page of any dissatisfaction with your order. We will promptly and fully refund the price of any goods that do not meet with your reasonable satisfaction or arrange for the delivery of replacement goods, provided that you notify us within 30 days of delivery of the goods. We will arrange with you for the goods to be returned to us.
5.2 Due to fluctuations in stock levels, unfortunately we cannot guarantee that we will be able to replace your defective product. However in the event that this is possible, we will give you the option for either a replacement product, or a refund equivalent to the value of the product in question based on the Teleporthole Games Ltd retail price at the time of ordering.
5.3 Subject to clause 7.1 below, we will not accept any further claims for loss from or in connection with the supply of faulty goods, whether direct, indirect, consequential or otherwise, howsoever arising.
6 AMENDMENT OF ORDERS AND RETURNS
6.1 Due to our order processing technology, it is not possible to amend your order after it has been placed. However, if you contact us before your order is dispatched, we may be able to make changes to your order on a discretionary basis.
6.2 You have the right to cancel the contract (return your products and obtain a refund) at any time until the expiry of the 7th working day after the date of delivery of the goods by notifying us via our website 'Contact' page.
6.3 We will arrange with you for cancelled goods to be returned to us, and we will credit your payment card with the price of such goods until expiry of the 14th working day after the date of which cancellation was given (provided payment has already been debited to your payment card).
6.4 If you need to return an item because it is faulty or as a result of something we have done wrong, we will not charge you for the return or collection costs. If, however, you simply change your mind and wish to cancel all or part of the order after delivery, we reserve the right to deduct from your refund the cost of the return delivery, and/or our initial delivery costs incurred whereby a return/refund alters the total value of the order.
7 WARRANTY & LIABILITY
7.1 Nothing in these Terms and Conditions will restrict our liability for death or personal injury resulting from our negligence, breach of contract or breach of statutory duty, nor will any of these terms restrict any of your statutory rights. For further information about your statutory rights, contact your local authority Trading Standards Department or Citizen’s Advice Bureau.
7.2 In addition to paragraph 4.4, we will not be deemed to be in breach of contract or of these Terms and Conditions as a result of any delay in our performance or failure to perform our obligations if that delay or failure to perform is due to any cause or circumstance beyond our reasonable control including, but not limited to, fire, flood and other acts of God, strikes, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, breakdown of equipment, road traffic problems.
7.3 Other than as set out in clause 7.1, our maximum liability arising out of any order for the supply of goods to you under this contract will be limited to the retail price of the goods contained in that order.
8.2 At the time of your registration you may set a password. Please keep this secret, as you are entirely responsible if you do not maintain the confidentiality of your password. You are entirely responsible for all orders placed with us or information given to us under your e-mail address in combination with your password. You must immediately notify us of any unauthorised use of your e-mail address and/or password or any breach of security known to you.
9 CUSTOMER COMPLAINTS
9.1 We know that sometimes we may get things wrong. If we have made a mistake and you have a complaint then please address it directly to Teleporthole Games Ltd – via the website 'Contact' page.
9.2 If you are unhappy with the quality or condition of any products you have purchased from Teleporthole Games Ltd, please address any complaints to Teleporthole Games Ltd – via the website 'Contact' page. Proof of order (delivery note/receipt) may be required when handling complaints and in order to issue any refunds or process returns where relevant.
10 SPECIAL OFFERS, PROMOTIONS & COMPETITIONS
10.1 From time to time, and in our complete discretion, purchases of goods may be subject to special offers. In the event that such a special offer applies to your purchase, the terms of such special offer shall be subject to these Terms and Conditions. If there is any conflict between the terms of a special offer and these Terms and Conditions, these Terms and Conditions shall prevail unless specifically excluded.
10.2 We may change the terms of special offers, or withdraw them altogether, at any time and without prior notice. Subject to clauses 2.1(a) and 4.2, we will honour at the offer price any order placed by you before an offer ends, or is amended or withdrawn.
10.3 We reserve the right to offer in our complete discretion different customers different special offers, promotions and the ability to enter different competitions.
10.4 All discount codes and coupons issued, including those issued via an automated email, are strictly ONE use per customer only, unless explicitly stated otherwise. Teleporthole Games Ltd reserves the right to refuse or cancel any order placed with a coupon/discount that is found to be in breach of this condition. Teleporthole Games Ltd also reserves the right to issue any customer found to be in breach of this condition with an invoice, charging the difference between the listed price of goods at the time of purchase, and the price the customer paid using the discount code. Teleporthole Games Ltd reserves the right to refuse to dispatch any order found to be in breach of this condition until the full listed price of goods (at time of purchase) has been paid by the customer. This condition also applies when a customer is found to be ordering under a different name, email address, user account, or to a different delivery address in order to re-use the same discount code on multiple occasions.
10.5 Unless otherwise stated, only one discount code can be applied to any order.
10.6 Teleporthole Games Ltd reserves the right to exclude certain products or bundles from a promotional offer or discount code.
10.7 Discount codes/coupons have no cash redemption value and are not transferable unless explicitly stated.
11 JURISDICTION & CHOICE OF LAW
11.1 These terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by and construed in accordance with the law of England and Wales.
12.1 If any of these Terms and Conditions is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Terms and Conditions which will continue to be valid and enforceable to the fullest extent permitted by law.
12.2 All copyright, trademarks and all other intellectual property rights in all material or content supplied as part of this website shall remain at all times vested in us or our licensors. You are permitted to use the material data and content only for your personal use in placing orders through Teleporthole.com, and you may not otherwise copy, reproduce, transmit, publish, display, distribute, commercially exploit, use or create derivative works of any material data and content on the Teleporthole.com website without Teleporthole Games Ltd’s prior written permission. Teleporthole Games Ltd may impose a fee on any proposed use of the material data and content contained on its website, other than for placing orders through the Teleporthole.com website.
12.3 While every care has been taken to ensure the product information shown on the website is correct, products are constantly being reformulated and content may change. We would therefore recommend that you do not rely solely on this information and always check product labels.
12.4 All product images used on our web site are only representative of goods on offer. Actual goods may not be exactly the same size, design or packaging. In the event that you are not happy with any goods received, you have the right to cancel your order, return the goods in good condition to us within 30 days and receive a full refund of the purchase price paid. We reserve the right to deduct our return postage costs from your refund if the reason for returning is not a result of a faulty or defective product, or something that we have done wrong.
12.5 Although product information is regularly updated, Teleporthole Games Ltd are unable to accept liability for any incorrect information.
12.6 Teleporthole Games Ltd will occasionally offer special discounts or offers on its products or delivery charges. Teleporthole Games Ltd reserves the right to withdraw such offers at any time, in which case such offers and discounts will no longer apply. Any advertising, promotion, or public or private communication of special offers or discounts that are subsequently withdrawn is null and void from the moment that the offer is withdrawn.